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Agenda item

Council Plan Performance Tracker - Quarter Two 2022/23

To review and scrutinise the performance management information and, where appropriate, to require response or action from the Executive Committee. 

Minutes:

60.1          The report of the Head of Corporate Services, circulated at Pages No. 31-90, attached the performance management information for quarter one of 2022/23.  The Overview and Scrutiny Committee was asked to review and scrutinise the information and, where appropriate, identify any issues to refer to the Executive Committee for clarification or further action to be taken.

60.2          Members were informed that this was the second quarterly monitoring report for 2022/23 and represented the latest information in terms of the status of the actions set out in the Council Plan which was refreshed and adopted by Council on 26 July 2022.  Progress against delivering the objectives and actions for each of the six Council Plan priorities was reported through the performance tracker, attached at Appendix 1 to the report, which was a combined document that also included a set of Key Performance Indicators (KPIs).  The remaining actions from the COVID-19 Corporate Recovery Plan had been incorporated into the Council Plan Performance Tracker so there would be one strategic document going forward.  Key financial information was also reported alongside the tracker documents with a revenue budget statement attached at Appendix 2 to the report, a capital monitoring statement attached at Appendix 3 to the report and a reserves position summary attached at Appendix 4 to the report. 

60.3          Key actions for the quarter were highlighted at Paragraph 2.3 of the report and included all units within the Council’s commercial property portfolio being let and occupied; the appointment of Shared Intelligence to start work on the economic assessment which would form the basis of the new Economic Development and Tourism Strategy which had been subject to an Overview and Scrutiny Committee workshop on 15 November; preparation of an Empty Homes Strategy and an Electric Vehicle Charging Strategy which had both been well-received at Executive Committee last week; success of the solar canopy which had enhanced the Council’s reputation and received extremely positive feedback on social media.  Members were reminded that, due to the complex nature of the actions being delivered, it was inevitable that some would not progress as smoothly or as quickly as envisaged and the details of those actions were set out at Paragraph 2.4 of the report.  These included actions around the Joint Strategic Plan; review of the corporate website which had been delayed due to difficulties with recruitment, although it was noted that interviews had taken place earlier in the day; three actions in relation to the Garden Town; and the review of the litter pickers scheme which had been deferred to 2023/24 following a review of the Business Transformation team priorities.  In terms of KPIs, the status of each indicator was set out at Paragraph 3.2 of the report and KPIs where direction of travel was down, and/or not on target, were set out at Paragraph 3.3. of the report.  Particular reference was made to KPIs 10 and 11 in relation to homelessness, and it was noted that the Housing and Homelessness Strategy Action Plan Monitoring Report was due to be considered at a later Agenda item, and KPIs 17-19 in respect of Planning which would be addressed in detail under the next Agenda item. Successful KPIs were highlighted at Paragraph 3.4 of the report and included KPIs 20-23 which related to improved planning enforcement investigation, with the majority of categories A-D reaching 100% performance during quarter two, and KPI 40 which showed that 53.82% of waste was reused, recycled or composted which was above the target of 52%.

60.4          During the debate which ensued, the following queries and comments were made in relation to the Council Plan Performance Tracker:

Priority: Finance and Resources

P45 – Objective 3 – Action b) Approve a new planned maintenance programme – A Member asked why this had been delayed.

The Head of Finance and Asset Management explained that this had been delayed as other work had taken precedence over the last 12 months.  He provided assurance that there was a maintenance programme in place and the delay had not impacted upon that; however, the programme did need to be updated to reflect changes, mainly in relation to funding, and Officers were keen to do that as soon as possible.

Priority: Housing and Communities

P55 – Objective 1 – Action a) Work with partners to undertake the required review of the Joint Strategic Plan – A Member noted that a not insignificant sum of money had been spent to commission work with Deloitte to progress the review and he asked whether the consultants were providing value for money given there was still no timetable in place.

The Head of Development Services explained that, by having Deloitte on board, they were able to look at what was happening in the industry.  One major change was the length of the examination process - the Planning Inspectorate was currently citing that examinations were taking 12 months from when they were submitted.  Officers were trying to learn lessons from the previous Joint Core Strategy and being realistic about the timetable so as not to mislead the public.  She confirmed that it was still intended to go out for Regulation 18 consultation in spring 2023.  In response to a query as to whether there was a date when the Joint Strategic Plan needed to be adopted, the Head of Development Services explained that, when the Joint Core Strategy was adopted in December 2017, it was on the basis that the Inspector had recommended an immediate review be undertaken and Government guidance was very clear that the plan should be regularly reviewed and updated.  The current plan covered the period up to 2031 but, because it had not been reviewed and updated, certain policies would become out of date in December 2022.  A Member seminar was being held on 14 December where Officers would set out what this meant for the Council and she strongly recommended that Members attend that session.

P58 – Objective 3 – Action a) Work with partners, infrastructure providers and developers to progress the delivery of key sites – A Member asked if there was a timetable for appointment of Section 106 Officer.

The Head of Development Services advised that a request to fill had been approved and the advertisement would go out this week with interviews scheduled to take place before Christmas.

A Member understood there was a considerable amount of Section 106 money in the pot and he asked why it was not being spent - this was community money as opposed to Borough Council money and Parish Councils had raised concern about what they perceived to be a somewhat clunky system which was not straightforward.  The Head of Development Services confirmed there was approximately £9m in the S106 pot, £3m of which was commuted sums for approved affordable housing.  In terms of delivering affordable housing, changes made a few years ago had meant that some large registered housing providers were allocated a five year funding pot which was quite a lot of money.  Work was being undertaken with registered providers to see how they had been using this money.  Section 106 money could also be spent on things such as community facilities, play areas etc. Community Development Officers worked with Parishes to establish what they felt was needed within their communities and, once this was included within Section 106 Agreements, the money had to spent accordingly.  The Head of Development Services indicated that it was necessary to check that all Section 106 money was included on the system and more work would be required to ensure the money was being spent.  If Members had any specific issues within their areas should would be happy to pick these up outside of the meeting.

A Member questioned what happened if there was a problem locally that had not been identified until a housing development had been built and occupied and she suggested there should be an emergency fund which communities could apply to for that purpose.  In response, the Head of Development Services explained that this was not permissible under planning legislation.  She took on board the comment that requirements changed over time and this would need to be carefully considered when taking forward the Joint Strategic Plan to ensure nothing was missed.

A Member made reference to a particular issue in Brockworth whereby Section 106 money had been allocated but Officers were unable to assist with queries about the amount received, timescales etc. and he asked if the Borough Council would compensate for any loss should the money not be spent in accordance with the deadlines.  In response, the Head of Development Services explained that there could be certain triggers for spending Section 106 money and, if it was not spent within that timeframe, the developer could claw this money back.  She confirmed there was now a list of all Section 106 monies which had been input onto the computer system.  She stressed that it was not a simple matter as one Section 106 Agreement could have up to 40 different conditions or specific elements which needed to be considered, some of which may not be financial, so a lot of work had been done to capture this.  In terms of Brockworth specifically, she was not aware of any Section 106 money that was at risk of being sent back to developers.  The Member asked if any triggers could have been missed due to turnover of Officers and the Head of Development Services indicated there was always some risk but she felt this was limited, particularly as Officers worked closely with Parish Councils who tended to have a good understanding of what was due to come forward.

A Member asked who was responsible for interpreting how Section 106 money could be spent; he indicated that Innsworth Community Hall was currently shut due to a leaking roof but he felt that should qualify for the pot of Section 106 money which was available for “improvements”.  The Head of Development Services advised that normal practice would be that, if the Section 106 Agreement was ambiguous, it would be down to Planning Officers and One Legal to interpret.  She had not seen the specific Section 106 Agreement the Member had referenced so it would depend on the context but she undertook to look into it following the meeting.

Key Performance Indicators for priority: Housing and Communities

P65-67 – KPIs 18-23 – Determination of planning applications and investigation of enforcement categories A-D – A Member noted that, although there had been a downturn in the quarter, the position was improved compared to last year and she asked what was expected to happen in quarter three.

The Head of Development Services stressed that performance was being monitored with Officers on a fortnightly basis and it was anticipated there would be significant improvement in quarter three.  The main goal was to ensure there was improvement for the year overall.

A Member indicated that he was aware of a variation application for a strategic development in Innsworth submitted in 2020 which was still undetermined due to conditions which had not been discharged and he questioned if it would be beneficial to include a target around response times for conditions.  He also asked whether applications for variations to major developments were included in the figures.  The Head of Development Services clarified they were not included in the formal figures which were reported to the Department for Levelling Up, Housing and Communities (DLUHC) but they were monitored as part of internal performance management.  She indicated that she would be happy to discuss the variation application with the Member following the meeting.  Some of the non-material amendments to conditions had not been progressed as quickly as she would have liked but she hoped this could be addressed now additional resources were in place.  The Member felt it would be helpful for Members to have an idea of the number of conditions outstanding.

Priority: Customer First

P70 – Objective 1 – Action f) Carry out a full review of the licensing service – A Member indicated that, as the Chair of the Licensing Committee, he wished to congratulate Officers for the phenomenal amount of work achieved in bringing the service up to the standard it should be.  He noted that there was no mention of the restructuring of the team within this action and he felt that should be included in the report in order to give a full picture of what was being undertaken within the review.

The Environmental Health Manager thanked the Member for his comments and indicated that he would be happy to include the restructure within the commentary on this action going forward.

P71 – Objective 2 – Create a planning application tracker – A Member asked when this would be rolled out.

The Corporate Services Manager advised that the planning application tracker was on course to be rolled out in January.  In response to a query as to how it would be tested, Members were advised that the Business Transformation team was working with the Planning team to input data from the Uniform system.  The tracker had recently been demonstrated at a forum for developers and agents where it had been well-received.

Key Performance Indicators for Priority:  Customer First

P75 – KPI 35 – Food establishment hygiene ratings – A Member asked how many establishments had been visited.

The Environmental Health Manager confirmed Officers were on track to meet the Food Standards Agency requirements for COVID recovery and he undertook to provide the specific figures following the meeting.

Priority: Garden Communities

P76 – Objective 1 – Action b) Prepare a Design Manual – A Member sought clarification as to what governance needed to be established in relation to the production of the Design Manual and if the revised target date of March 2023 was realistic.

The Tewkesbury Garden Town Programme Manager advised that the delay was due to the need to understand how to take the Garden Town principles forward and how the specific design detail for the Garden Town would dovetail with the Joint Strategic Plan.  In terms of the date, there was a lot to work through between now and March but it was thought that deadline was achievable.  The Member indicated that she could not understand what the Design Manual had to do with governance and the Head of Development Services explained that it was necessary to look carefully at the governance arrangements in terms of the respective roles and responsibilities of Officers in order to avoid any conflicts of interest, for instance, in her capacity as Head of Development Services for the Planning Authority she would need to consider her engagement with promotion of the Garden Town etc.  The Design Manual work was being done by the Garden Town team and was about ensuring that it had planning “teeth” and was aligned with taking forward a strategic framework for the whole Garden Town at a very high level which could also be used as part of the Joint Strategic Plan process when consulting formally upon it.

A Member raised concern that the process had been very stop-start and his understanding was it should be continuous – the design of the Garden Town, and how it would be implemented within planning, had always been an issue so he questioned why it was something which was being done now.  In response, the Tewkesbury Garden Town Programme Manager advised that it had been hoped the Joint Strategic Plan process would be more developed; however, the partner authorities had been unable to keep pace with Tewkesbury Borough Council’s aspirations in terms of growth management.  The Garden Town team was keen to articulate its aspirations around design, sustainability and quality and to ensure that, as a Council, it was very clear how this would be managed through the planning process and policy base.  Legal advice had been taken on how to manage the two processes and the Council would want to stand firm against the development industry on the standards moving forward.  The Member was concerned that, if the two processes were not aligned, developers would continue to build whatever they wanted and the Garden Town would be created without any control; Tewkesbury Borough should not suffer because of other partners.  The Head of Development Services understood the concern and stressed that the Joint Strategic Plan partners were not to blame; it had taken time to work out the best way forward and they were now in a position to move ahead with the timeline for getting a strategic framework in place.

A Member expressed the view that allocated employment land should be delivered quickly before it was lost to other development.  In response, the Head of Development Services explained that the existing allocations in the Joint Core Strategy remained in place as the plan period went up to 2031.  As Members were aware, there had been a delay to the Joint Strategic Plan and the timetable for that was being considered – one of the key issues was that examinations were taking a lot longer, potentially up to 12 months.  She provided assurance that the employment allocations in the Joint Core Strategy would not be impacted by the delay and the sites would remain available to come forward.

P78 – Objective 1 – Action g) Conclude the assessment of the delivery vehicle for the Garden Town and submit the business case to the Department for Levelling Up, Housing and Communities – A Member asked if the business case had been submitted to Government as the commentary said this would be done in autumn 2022.

The Tewkesbury Garden Town Programme Manager advised that it was still underway.

Priority: Sustainable Environment

P80 – Objective 1 – Action b) Develop a communication plan and roll out carbon literacy training to ensure stakeholders are well informed and knowledgeable of the Council’s progress towards its carbon reduction objectives – A Member noted the first training course had been well-received and he asked who had attended.

The Head of Finance and Asset Management advised that the third round of training was about to take place; around 60 members of staff had been trained to date with Heads of Services and Managers attending the first session before rolling out to wider staff.  It was intended to provide training for Members following the elections in May.

P81 – Objective 2 – Action c) Carry out a review of our litter pickers scheme – A Member noted that the Business Transformation team had been allocated to other projects so this had been deferred until 2023/24 and he asked if the review could be done by other Officers prior to that.

The Environmental Health Manager advised that a lot of work had already been done in relation to this and Officers had met with the Business Transformation team to discuss the improvements required.  Litter picker registration was currently a cumbersome process so the team had been intending to work on a digital solution; unfortunately, this element of the project would need to be delivered by the Business Transformation team as there was no expertise within the Environmental Health team.  He would be happy to look at the remaining tasks to see if there was anything which could be done within the team; however, he believed the majority of remaining actions related to IT.

P82 – Objective 2 – Action e) Commence planning and scoping study for implications of, and opportunities for, borough-wide decarbonisation – A Member understood that the motion which had been agreed by Council was in relation to making Tewkesbury Borough Council Offices carbon neutral by 2030 so, whilst he was pleased to see this action, he queried whether it would require a decision from Council.

The Head of Finance and Asset Management explained that this action had arisen from the natural flow of the work being undertaken.  The main focus was on the Council’s own carbon production; however, some of that work was naturally starting to impact on communities.  Officers were working with partners, such as Climate Leadership Gloucestershire, and were keen to understand what a wider strategy would look like.  This would require additional resources but he was hopeful that it could be done as part of the year three carbon reduction action plan.  It was intended to start scoping the work and to share this with the Climate Change and Flood Risk Management Group before it was brought to the wider Membership so it was still in its very early stages.

P83 – Objective 4 – Action a) Establish and publish a local list of non-designated heritage assets in the borough – A Member raised concern that there seemed to be a large block of heritage assets within his Ward which had been missed and he asked how Parish Councils could nominate buildings for inclusion on the list.

The Head of Development Services advised that a Heritage Officer had been employed on a temporary basis to support this work and she had contacted Parish Councils to set out how assets could be listed.  If there were properties which Members or Parish Councils felt should be put forward, these should be assessed against the criteria in the Supplementary Planning Document.  She confirmed that nominations could be accepted at any time and she undertook to ask the Conservation Officer to contact the Member following the meeting to discuss his particular concerns.

60.5          Turning to the financial information, the Head of Finance and Asset Management advised that the financial budget summary for quarter two showed a projected surplus of £138,305 which was a worsening of the projection at the end of quarter one; however, given the impact of rising levels of inflation and the inclusion of both the 2022 pay award and the first phase of the local review of the pay line within the figures, at this stage, the projection of an outturn surplus was encouraging.

60.6          The table at Paragraph 4.2 of the report highlighted the variances against budget.  In terms of employees, there was a potential gross surplus of £320,219; however, there was a target within the Council’s corporate expenditure to save £100,000 from employment costs across the authority, therefore, the net position was a surplus of £220,219 against target.  This included the cost of the national pay award which was an additional £1,925 on every pay point at a cost of over £500,000 to the Council – the 2022/23 budget had assumed a pay offer of 2% so circa £200,000 had been allocated to meet the cost of a pay award leaving an excess cost of £300,000.  Additionally, in September, the Council had agreed the first phase of a retention and recruitment programme with an estimated cost of £106,000 from 1 October 2022 - this was also included in the figures.  With that in mind, it was surprising that the position remained positive and this was a reflection of the level of staff turnover within services during the first half of the year.  Payments to third parties highlighted a projected overspend of £441,522 with the Ubico contract forecast to be overspent by £400,000 at year end, in large part due to the national pay award and the rising cost of fuel with diesel costs in excess of £133,000.  The Council was also bearing additional running costs of the Swindon Road depot which was being offset by the £200,000 savings being made from the reduction in the gate fee at the Materials Recovery Facility (MRF).  Income in many areas of Council activity was showing a positive position; however, some areas were projecting lower income than budget, most notably, Tewkesbury Leisure Centre was expected to be £66,000 lower than budget.  Notwithstanding this, the Council was £70,000 up on expenditure for the year.

60.7          In terms of corporate expenditure, there was an estimated surplus of £391,979 for the financial year.  Treasury activities were expected to deliver savings in borrowing costs as the Council had been able to divest itself of some of its previous borrowing need and the increased market rates had been good news for its investment activities with pooled funds experiencing returns significantly in excess of budget expectations.  The Council’s commercial property portfolio was currently predicting a deficit as a result of the temporary void at one office unit and the inducements offered to let the unit; however, all units within the portfolio had now been let.  Business rates had generated an additional £150,000 income due to extra grants from the Government.  The deficit on net service expenditure and the surplus on net corporate expenditure resulted in an overall surplus projection of £138,000 for the year but the Head of Finance and Asset Management stressed there was a long way to go with potentially more impact from inflation.

60.8          The capital budget position as at quarter two was attached at Appendix 3 to the report and showed that £1.3m had been spent to date with £599,000 spent on the solar canopy project and a vehicle being procured for street cleansing operations.  Disabled Facilities Grants was showing an overspend as more grants had been paid but that would be met by increased grant being released by Gloucestershire County Council.  Appendix 4 to the report provided a summary of current usage of available reserves and highlighted areas of commitment which had not yet been spent.  It was unlikely that the £750,000 set aside in reserves to meet the impact of inflation within the current year would be needed but some was likely to be required for the following year’s budget.

60.9          Having considered the information provided, it was

RESOLVED           That the performance management information for quarter two of 2022/23 be NOTED.

Supporting documents: